OS/2 FAQ List: User's Edition (4 Apr 94)

(4.12) IBM Telephone Directory

IBM has so many telephone numbers.  Which do I use?

Here are some of the telephone numbers at IBM that are of particular 
importance to OS/2 users.  The list is by no means complete, and future 
releases of the OS/2 Frequently Asked Questions List will add more.

 o IBM Help Center (800-756-4IBM).  The "800 number for all 800 numbers" 
   in the United States.  If you're not sure which number to call, start 
   here.  The operator will stay on the line until you're satisfied you've 
   reached the right party.

 o IBM Information Center (800-IBM-3333).  IBM's United States 
   "switchboard" -- can be used to reach any IBM employee.

 o IBM OS/2 Hotline (800-3-IBM-OS2).  Accepts orders for OS/2, certain 
   OS/2 software titles, OS/2 video cassettes, t-shirts, mouse pads, 
   computer furniture, and other OS/2-related items.  For United States 
   residents.

 o IBM OS/2 Technical Support (800-992-4777).  The product support line 
   for OS/2 in the United States.  Look in the inside front cover of your 
   OS/2 Using the Operating System manual for support information.

 o IBM PC Technical Books (800-765-4IBM).  Accepts orders for most IBM 
   publications from anyone in the United States.

 o IBM Personal Systems Software Canada (800-465-1234).  For general 
   inquiries and orders from Canadian residents for any OS/2-related 
   product.

 o IBM Publications Canada (416-474-7000).  Accepts orders for any IBM 
   publication, including the OS/2 Online Book Collection, shipped to any 
   Canadian address.

 o IBM Publications U.S. (800-879-2755 opt. 1).  Accepts orders for any 
   IBM publication shipped to any address in the United States.

 {{ Please consult the PS Assistant [available from (3.2) Shareware and 
 Freeware Sources] for additional IBM telephone numbers. }}

 Related information:

 (3.2) Shareware and Freeware Sources 
 (4.5) Technical Support

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