OS/2 FAQ List: User's Edition (4 Apr 94)

Inf-HTML [About][Toc][Index] 0.9b (c) 1995 Peter Childs

(4.5) Technical Support



How can I get answers to my OS/2 questions? 



If your question is not answered in this List, post a note to the 
appropriate Usenet conference: comp.os.os2.apps carries discussions 
related to finding or using any application running under OS/2, 
comp.os.os2.networking.tcp-ip looks at TCP/IP networking issues, 
comp.os.os2.networking.misc examines all other networking questions, 
comp.os.os2.advocacy deals with opinions and speculation, 
comp.os.os2.programmer.porting helps programmers move applications over to 
OS/2 from other operating systems and environments, 
comp.os.os2.programmer.oop focuses on programming with object technologies 
(such as SOM, DSOM, OpenDoc, Taligent frameworks, and the Workplace 
Shell), comp.os.os2.programmer.tools compares and contrasts the various 
programming tools and compilers available for OS/2, 
comp.os.os2.programmer.misc addresses anything else related to OS/2 
programming, comp.os.os2.beta explores beta releases of OS/2, 
comp.os.os2.announce carries important OS/2 announcements, 
comp.os.os2.games deals with gameplaying under OS/2, comp.os.os2.bugs 
discusses possible bugs found in released versions of the operating 
system, comp.os.os2.multimedia fosters conversation about OS/2 multimedia 
(including MMPM/2), comp.os.os2.setup offers a place to talk about setup 
and installation issues, and comp.os.os2.misc is for any other 
OS/2-related discussion.  These groups are watched closely by OS/2 experts 
from IBM.  Also, comp.lang.rexx discusses REXX programming. 



Internet Relay Chat (IRC) has a dedicated channel (#os/2) which provides 
round-the-clock, real time OS/2 support and information thanks to the 
efforts of several volunteers.  If you are not familiar with IRC, ask your 
system administrator for help. 



The latest IBM AIX, RS/6000, and OS/2 related product announcements are 
now available via Internet anonymous ftp from ibminet.awdpa.ibm.com 
(192.35.233.1) in directory /pub/announcements. 



A LISTSERVer distributes its own OS/2 conference by mail; send a single 
line message with the word HELP to listserv@cc1.kuleuven.ac.be for full 
instructions; or send the same message to listserv@frors12.circe.fr for 
information on an unedited mailing list.  To subscribe to the Multimedia 
Presentation Manager/2 [See (3.6) Multimedia] mailing list, send a single 
line message with the phrase SUBSCRIBE MMOS2-L (Your Name) to 
mail-server@knex.via.mind.org. 



Your local FidoNet BBS may carry OS/2 echo conferences and/or OS2NET.  If 
not, ask your system operator to join them.  CompuServe (FIND OS/2), 
Smartnet (an international network of PCBoard BBSes), and Prodigy (JUMP 
OS/2 CLUB) are also excellent resources. 



The IBM PC Co. BBS's (modem 919-517-0001) message areas, product database, 
and PS Assistant file(s) are invaluable resources.  Information on the IBM 
OS/2 BBS is included in the OS/2 2.1 package.  In the United States IBM 
has toll free technical support (phone 800-992-4777), an OS/2 Hotline 
(general information, orders, upgrades, phone 800-3-IBM-OS2; ask about 
OS/2 videotapes, T-shirts, and other accessories), the HelpWare Center 
(phone 800-PS2-2227), a software order line (phone 800-IBM-CALL), and two 
FAX information services (phone 800-IBM-4FAX and/or 800-IBM-3395).  In 
Canada phone IBM Personal Systems Software at 800-465-1234. 



OS/2 2.1 developers should contact the IBM Developer Assistance Program 
(phone 407-982-6408); membership is free.  (You may also join on 
CompuServe with GO OS2DAP.  IBM's DAP can also be reached by Internet mail 
at wwdap@vnet.ibm.com.)  The OS/2 Developer's Connection CD-ROM, 
containing a wide selection of development tools and code, is available 
from IBM (phone 800-6-DEVCON to order in the United States; in Canada, 
phone 800-561-5293; in Europe, phone 45-3-252-6588 or FAX 45-3-252-8203; 
elsewhere, phone 61-2-354-7684 or FAX 61-2-354-7766.)  The OS/2 Device 
Driver Source Kit CD-ROM is also now available from IBM, Part No. 71G3703. 
 To order phone 1-407-982-4239 (FAX 1-407-982-4218) in North America and 
Europe, 61-2-354-7684 (FAX 61-2-354-7766) in most of the Far East and 
Pacific Rim, 81-3-5563-5897 (FAX 81-3-5563-4957) in Japan, 81-2-528-1548 
(FAX 82-2-528-1414) in Korea, or 52-627-1846 (FAX 52-395-7812) in Latin 
America. 



IBM offers classes worldwide to help in using and programming OS/2 2.1; 
phone your local IBM branch office (or the OS/2 Hotline) for more 
information.  Or contact one of these third party providers of classes and 
training materials: 



     Company                                 Telephone 
     Acumen People and Productivity          61-3-853-6662 
     Adaptive Research and Design            305-889-0070 
     Adar International                      212-750-5820 
     Allied Computer Service                 Singapore 2948741 
     AOSI                                    415-586-3454 
     Applied Learning                        708-369-3000 
     ATI                                     310-823-1129 
     Ron Beauchemin                          203-285-5896 
     Bell and Associates                     61-2-953-7619 
     Broadway and Seymour                    800-274-9287 
     Chapman and Associates                  714-831-4442 
     Charles Hatvany and Associates          617-648-4100 
     CIE                                     800-882-3981 
     Computer Information Associates         708-766-4677 
     Computer Training Center                901-753-9706 
     CompuTrainers                           212-984-0522 
     Comsell                                 404-872-2500 
     Creative Systems Programming            609-234-1500 
     David Bernstein Company                 206-282-8711 
     Denenfeld Systems Design                519-396-8088 
     Descriptor Systems                      319-362-3906 
     Development Technologies                803-790-1234 
     Edutrends                               201-838-6700 
     Chris Eldridge Pty Ltd.                 61-2-016-289-093 
     Electronic Directions                   212-213-6500 
     Fermier Consulting and Education        817-481-4966 
     Future Enterprises                      202-662-7676 
     Gateway Technologies Corp.              203-693-1097 
     Hailey Griffin Corp.                    416-475-4200 
     Huffman and Associates                  805-461-1053 
     Iconisys                                805-522-8863 
     InfoLink Solutions                      404-876-1512 
     Infotec Training Institute              800-282-7990 
     Instruction Set                         617-890-4930 
     Instructional Systems Co.               212-477-8800 
     Instructware                            800-267-0101 
     iQ Training Systems                     44-71-613-5771 
     IS International                        407-994-4373 
     JRT Information Services                407-547-0178 
     Jensen Enterprises                      616-429-9599 
     Kee Systems                             301-880-0880 
     Kemtex Services                         212-661-5770 
     Knowhow Solutions                       61-2-955-9592 
     Dr. Michael S. Kogan                    904-246-8341 
     Logical Operations                      716-482-7700 
     Management Technology Education         61-2-261-5555 
                                             61-3-629-5811 
                                             61-7-840-9248 
                                             61-8-231-3048 
                                             61-9-324-1142 
     Mannix Enterprises                      914-229-8109 
     Mentor Technologies                     614-265-3170 
     Microtransfer                           44-869-50340 
     Minasi and Company                      703-276-8940 
     Object Management Laboratory            818-879-9620 
     One on One Computer Training            708-628-0500 
     One Up Corp.                            214-620-1123 
     PC Dialogs                              212-663-3459 
     PC Etcetera                             212-736-5870 
     PCLC                                    212-953-9800 
     Professional Development Assoc.         Singapore 2272883 
     Pinnacle Technology                     918-455-2520 
     Productivity Point International        800-848-0980 
     Productivity Solutions                  215-631-5685 
     Professional Development Assoc.         44-71-706-3744 
     Progressive Software Technologies       303-932-2051 
     QED Information Sciences                800-343-4848 
     Rockey and Assoc.                       215-640-4880 
     SCS Computer Consulting                 718-321-1572 
     Kenneth E. Sanger                       914-948-8496 
     SE International                        407-241-3428 
     Sims Software Technology                415-731-2222 
     Software Education Corp.                908-946-0606 
     Software Paradise                       44-222-887521 
     Soza & Company                          703-560-9477 
     Stratemm Pacific Ltd.                   New Zealand 07-578-5100 
     Testek                                  207-539-8825 
     Touchstone Systems Group                312-263-1444 
     User View                               612-331-7212 
     ViaGrafix U.S.                          918-825-6700 
     VisGrafix Australia                     61-9-417-3178 
     Wave Technologies Training              214-650-9283 
     William H. Zack & Assoc.                203-255-2979 
     Worthman & Assoc.                       303-290-9700 
     



 For a free copy of the IBM IV League catalog (with OS/2 books, 
 videotapes, and other support materials), phone 800-342-6672.  For more 
 information on the IBM IV (Independent Vendor) League, an organization of 
 individuals and companies who develop and market products and services 
 that support OS/2, call 203-452-7704 or FAX 203-268-1075.  You may also 
 dial the IV League BBS at 203-380-8264. 



 If you need to reach any individual at IBM, but you do not know that 
 person's direct telephone number, call the IBM Switchboard at 
 800-IBM-3333.  If you need to send electronic mail to any IBM employee 
 who is reachable via the Internet, but you do not know that employee's 
 address, try sending a message to nic@vnet.ibm.com with a Subject line 
 that reads whois Smith, John (replacing Smith, John with the last name 
 and first name of the person you are trying to reach).  Leave the body of 
 the message empty. 



 See (4.9) Books and Magazines for information on OS/2 publications.  Any 
 of the regular DOS or Windows resources (e.g. books, magazines, 
 shareware/freeware sources) will be useful since both environments come 
 with OS/2 2.1. 



 



 Related information : 



 (1.3)  DOS and Windows Compatibility 
 (3.2)  Shareware and Freeware Sources 
 (3.6)  Multimedia
 (4.8)  User Groups 
 (4.9)  Books and Magazines 
 (4.10) Problem Report Form 
  





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